Deposit

If you send a token or use a blockchain network that Backpack Exchange doesn’t support, it will not be credited to your account.

We will make a best effort to return these funds, but due to the complex nature of retrieval, timelines cannot be guaranteed.

If you send funds to the wrong deposit address, they will usually be lost and are not retrievable.

No exchange can recover assets sent to an unrelated or invalid address.

If you forget to include or enter an incorrect memo, tag, or payment ID, your deposit may not be credited automatically.

We will make a best effort to recover the funds, but the process requires time.

If you send a token using the wrong blockchain network (e.g., USDT via TRC20 to an ERC20 address), your assets may be lost or require complex technical recovery.

We will try our best to help you, but retrieval is not guaranteed.

If you deposit less than the minimum required amount, the funds will not be credited to your account.

In most cases, these deposits cannot be refunded.

If you deposit a token or use a network that has already been delisted or suspended, the deposit will fail.

We will try our best to help, but recovery is typically not possible.

If you send a deposit with too low a transaction fee, or during periods of network congestion, your transaction may be delayed or fail to confirm.

Funds may arrive once confirmed, but timing is uncertain.

If you deposit from a smart contract address that Backpack Exchange does not support, the deposit may fail.

We will try our best to help you, but recovery is not always guaranteed.