Process and contact information for submitting a complaint about products or services of the Backpack Exchange website or mobile application.

You may file a complaint here. You may also contact us at or submit your complaint in writing to:

Trek Labs Ltd FZE dba Backpack Exchange
Attn: Complaints Department
08-116 The Offices 4
One Central
World Trade Center
Dubai, UAE

If you are emailing or writing to us directly, please include the following information in your complaint:

  • Your name and account email address

  • Date of complaint

  • Your contact information

  • Details of your complaint

  • Any supporting documentation relating to your complaint

We will acknowledge all complaints as soon as possible, but in no event later than one week of receiving your complaint.