Contact Backpack Exchange Support
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If you encounter questions or challenges on Backpack Exchange, our support team is here to assist.

For all inquiries, please reach out directly via email at support@backpack.exchange or complete this form here.

Note: See Security & Account Management section for all suspicious activity.


For a timely and efficient response:

  • Provide a detailed description of your issue, especially if it relates to specific transactions or features.

  • Include relevant screenshots or documentation, although optional, can be quite beneficial.

Once you've contacted us, rest assured we'll address your concerns promptly.

We endeavor to respond to all customer inquiries within 24 hours.


Your smooth experience on Backpack Exchange is our top priority.

We appreciate your trust and patience.


Do you need immediate support?

Contact the team on the official Telegram channel: https://t.me/BackpackExchangeSupport