My Backpack Wallet is not loading, what do I do?

In some cases the Backpack Wallet can display a blank screen or will not load. If this condition occurs then you should:

1. Verify that the extension is updated to the most recent version.

2. Turn the extension on and off in the browser extension menu.

If those actions do not solve issue then you may need to reinstall the extension.

Note: Ensure that your Seed Phrase or Private Keys are saved and available before trying to reinstall and import your wallets.

1. Verify that the app is updated to the most recent version.

2. Force close the app and re-open. Repeat this multiple times.

If those actions do not solve issue then you may need to reinstall the app.

Note: Ensure that your Seed Phrase or Private Keys are saved and available before trying to reinstall and import your wallets.

Do you have questions or require further information?

Please reach out to us at: support@backpack.exchange.